Frequently Asked Questions & Spa Etiquette

Spa Etiquette

The purpose of this website is to familiarize you with Jeanne Maureen’s European Spa & Salon. We’ve anticipated the following questions you might have as you make the decision to visit.

Are there medical benefits to visiting a Spa?
Stress reduction is one of the major contributors to your good health and wellness. Therefore, the number one, guaranteed benefit of visiting our Spa is your immersion in a relaxing, stress reducing environment

Should I avoid visiting a Spa if I am pregnant?
Not at all, though you want to avoid treatments using deep pressure and treatments involving heat. Doctor’s note required for first trimester of pregnancy for all spa services.

Can I request a male or female therapist?
Yes, our therapists are highly trained in draping techniques to ensure your comfort at all times.

How early should I arrive for my Spa treatment?
We ask that guests arrive for appointments 20 minutes early to allow for preparation time. We understand that circumstances arise which may cause a guest to arrive late. We will do everything possible to accommodate you. However, in some cases, it may be necessary to shorten or reschedule the first service. If you must cancel your spa appointment at a moments notice, you will forfeit your spa lunch.

Can I wear makeup?
You’re welcome to wear makeup, but it will be removed before certain treatments, such as facials.

Should I take my jewelry off?
Please do not bring valuables to the spa.

Frequently Asked Questions

How may I pay?
We accept all major credit cards and personal checks with proper ID. We no longer accept American Express.

Age?
Our Spa is an adult oriented atmosphere. We love children, but in order to insure your comfort and the comfort of our guests, children under the age of 14 are not permitted in the spa unless a service is being provided for the child.

What is the cancellation policy?
We require a minimum of 24 hours for single appointments and 48 hours notice for spa packages to avoid a 50% charge of service amount.

Spa package adjustment policy?
Spa package adjustments may be made during the scheduling process. We do not give refunds for any services that go unused. Services are non-transferable.

Tips or Gratuities?
At you discretion, gratuities are graciously accepted by personnel. If you wish to show appreciation for a job well done or a service enjoyed, gratuity envelopes are available at the front desk when you check out.

Is there someone to help me decide what treatments are best for me?
Our spa coordinator can help you plan a program to suit your needs and interests. Please make appointments in advance of your visit to ensure availability.

Can I ask the therapist to adjust certain things to increase my comfort?
Definitely, it’s your time and you should enjoy the experience. Ask to adjust the room temperature, for example, or the amount of pressure applied during your massage.

Should I alert someone if I have any physical ailments, disabilities, or allergies?
Absolutely! In particular, if you have high blood pressure, suffer from allergies, or are pregnant, notify our Spa reception agent when booking your appointments.

What do we provide?
Robes and slippers are provided for most spa services and packages. Towels, toilette, private lockers, private showers, and spa refreshments are also provided.